Shipping policy

Shipping Policy

Thank you for shopping with Divine Aura by Roop.
Please read our shipping policy carefully.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed, you will receive a confirmation email with tracking details (if available).

Shipping Time

Estimated delivery time depends on your location:
• Canada & USA: 7–15 business days
• International Orders: 10–20 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays, carrier issues, or peak seasons.

Shipping Rates

Shipping costs are calculated at checkout and may vary depending on the destination and product type.

Any customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

Tracking Information

Once your order has shipped, tracking information will be emailed to you if available.
In some cases, tracking updates may take a few days to appear.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery time, please contact us and we will assist you.

We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided by the customer.

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

Contact Us

If you have any questions regarding shipping, please contact us at:
📧 divineaura.byroop@gmail.com